Inside Western’s IT Programs: A 5-Part Student Spotlight Series
Technology moves fast, and the demand for skilled IT professionals has never been higher. At Western, our students aren’t just keeping up—they’re getting ahead.
In this 5-part series, we’re introducing you to the driven, career-ready students in our IT programs. From software development to network security, they’re gaining hands-on experience, mastering industry-leading tools, and preparing to step into in-demand careers. Join us as we showcase the actual experiences, challenges, and successes of our IT students. Discover why Western is the smart choice for starting a career in technology.
First up, Seng Khaleck, Finding Strength and Success as a Computer Support Specialist
Why did you choose this IT program at Western, and what has made it a great fit for you?
SK: I have always been curious about how applications work, but this program has provided me with much more than I expected. With each lesson, I discovered new features and tools I had never used before. As I applied them, my skills improved, and seeing that growth reflected in my assignments has been incredibly rewarding.
How do you see this program setting you up for a stable, successful future in IT?
SK: The IT Computer Support Specialist program isn’t just about learning software; it’s about discovering how to collaborate and communicate effectively. In this field, you continually work with individuals of varying experience levels, and this program has taught me how to troubleshoot while clearly explaining solutions. Those skills will be invaluable in my future career.
What would you tell someone considering this program—why is it a smart choice?
SK: The IT-CSS program prepares you to be more than just a Computer Support Specialist—it teaches you how to representIT. Whether you’re working with an organization, a team, or an individual, you become the go-to person for solving problems and bridging the gap between technical knowledge and practical application.
What have been the most valuable hands-on learning experiences in your coursework?
SK: The group discussions have been eye-opening in my learning experience. Hearing diverse perspectives from my peers has helped me realize that there’s never just one way to solve a problem. That insight—learning to approach challenges from multiple angles—has proven incredibly valuable.
What skills or experiences have you gained that make you feel career-ready? Do you have post-graduation plans?
SK: One of the biggest takeaways from this program is the e-portfolio we create. It’s more than just proof of education; it’s a collection of our accomplishments, including PowerPoint presentations, technical research papers, and certifications. It serves as a tool that demonstrates to employers what we can achieve in the real world.
Regarding my next steps, I plan to continue my studies at Western in the Educational Assistant program while tutoring IT-CSS students. My long-term goal is to launch a nonprofit that teaches basic computer skills, making technology more accessible to those who need it the most.
What resources or services at Western have been most beneficial to you?
SK: Western has been more than a college—it has been like family. After a health scare and the loss of my father in November, I wasn’t sure how I would keep going. But the support I received from my instructors, advisors, counselors, and even my peers was incredible. They didn’t just tell me to persevere—I felt their encouragement every step of the way. They believed in me, and that made all the difference.