Western Technical College Computer Support Specialist students are offering a technology support help desk for the community from March 4-April 12. Services will be available online, over the phone, or in person in room 219 of the Business Education Center, 405 8th St., La Crosse.
The support desk will run on Mondays from 4:00-7:00 p.m., Wednesdays from noon-3:00 p.m., and on Fridays from 9:00 a.m.-noon.
Students can assist with computer software training, hardware support, and general troubleshooting. The help desk is part of Western’s community engagement program, which takes credit courses and uses them to address and solve community needs.
As part of their student-run technology help desk, students will also be offering technology recycling drop-off sites during the weeks of March 4 and 11, at Western’s La Crosse campus.
The service will be held on Mondays from 4:00-7:00 p.m., Wednesdays from noon-3:00 p.m., and Fridays from 9:00 a.m.-noon. Items can be dropped off in La Crosse in room 219 of the Business Education Building, 405 8th St. Individuals can also drop off items at Western’s Tomah location, 120 E. Milwaukee St. on Monday-Tuesday, March 11-12, from 10:00 a.m.-6:00 p.m. and Wednesday, March 13 from 9:00 a.m.-noon.
The service will accept mobile devices, PCs, laptops, printers, keyboards, mice, and speakers. No monitors or TVs will be accepted. Those with questions can contact the help desk by phone at 608.785.9900, or through email at firstname.lastname@example.org,
“This program is not only helping the students learn, it is also helping the public,” said Cindy Prindle, the instructor for the classes. “It teaches our students how to become leaders in our community.”
If interested in visiting the help desk in person, walk-ins are welcome, but appointments are encouraged. Community members may park in Western lot H or visitor parking spots for free during help desk hours.